Shipping Policy

  1. Order Processing Time: 1.1. All orders are subject to a processing period before shipment. We strive to process and dispatch orders as quickly as possible, typically within 3 business days (excluding weekends and holidays) from the date of order confirmation. 1.2. In case of any delay in processing your order, we will notify you promptly via the contact information provided during the ordering process.

  2. Shipping Methods and Delivery: 2.1. We offer various shipping methods for your convenience, which may include standard shipping, express shipping, or other available options. The available shipping methods will be presented to you during the checkout process. 2.2. The estimated delivery timeframes are provided as guidelines and are not guaranteed. Delivery times may vary depending on factors such as the shipping method chosen, destination, and unforeseen circumstances beyond our control (e.g., customs delays, weather conditions). 2.3. Once your order has been shipped, you will receive a shipment confirmation email containing tracking information (if applicable), allowing you to track the progress of your package. 2.4. Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or non-delivery arising from incorrect or incomplete address information provided by the customer. 2.5. In the event that a package is undeliverable or returned to us due to an incorrect address or failure to claim the package, additional shipping charges may apply for re-shipment. If the package is not claimed within a specified period, we reserve the right to cancel the order and issue a refund, minus any applicable shipping fees and return charges.

  3. Shipping Restrictions: 3.1. We currently offer shipping within Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and United Kingdom and the United States. However, some products or services may be subject to shipping restrictions or prohibitions due to legal or logistical reasons. We reserve the right to refuse or cancel orders that violate any shipping restrictions or regulations. 3.2. If you have any concerns regarding the shipping of a specific product or to a particular destination, please contact our customer support team for assistance before placing your order.

  4. Shipping Charges and Taxes: 4.1. Shipping charges will be calculated and displayed during the checkout process based on factors such as the weight, dimensions, destination, and shipping method chosen. 4.2. Any applicable taxes, customs duties, or import fees levied by the destination country are the sole responsibility of the customer. These charges may be collected by the shipping carrier or the customs office upon delivery and are not included in the total order amount paid to us.

  5. Damaged or Lost Shipments: 5.1. We take utmost care in packaging and ensuring that your order is delivered in excellent condition. However, if your package arrives damaged or is lost in transit, please contact our customer support team within 8 days of the delivery date. 5.2. To assist us in investigating and resolving any issues, please provide detailed information and, if possible, photographs of the damaged package or items. We will work with you to find a satisfactory resolution, which may include replacement, refund, or any other appropriate action.

  6. Order Tracking and Support: 6.1. If you have any questions or require assistance regarding your order or shipment, please contact our customer support team.